Lorraine Baker
To Eileen, Thank you very much for all your help in sorting our new vehicle. Throughout the whole process you were the only person who did what they said they would do and rang me when you said you were going to.Best Wishes...
Brian Rogers
"To change is to live and to change often is to seek perfection" and so it is with McElmeel Mobility Services design engineering department. They appear to continually evaluate their product offerings where they modify and improve aspects of their products, thus enhancing the travel experience for the most vulnerable people in society (full time wheelchair users). Their latest modification i.e. cl...
Rita Deeming
Can I just say I'm so glad I did my research and found McElmeel's. Not only have you helped with everything but Sean yesterday made my Mum and myself feel completely at ease and answered all our questions.My Mum loved the car, so it is safe to say we;re definitely going ahead. She was so comfortable and wasn't holding on for dear life despite me having not driven an automatic in over 10 years.Than...
Sharon Wilson
Thank you so much to you all for our Car. Thank you Eileen for all your help and efficiency. Also thank you Sean for traveling to Wigan to bring us our Car. It's made taking My Husband out so much easier and he's in no pain when transferring from his chair. Thank you again from the bottom of our heart. X...
Peter Trimmer
McElmeels done a brilliant job fitting hoist to my Kuga, very professional and helpful people. Credit where it is due, you done a great job and I am very pleased with the quality of the workmanship and the way I was treated will definitely be coming back for future adaptations...
Geraldine Cooney
Anton the guy that we were dealing with, was the nicest and most helpful person, nothing was too much for him. He went out of his way to help us and was so professional doing his job. Brilliant service. Thank you...
Karen French
Absolutely fantastic service. Very friendly staff. Innovative design which captured exactly what I was looking for in the adaptation to my vehicle!! I will be back!! Thanks again!! It was exciting doing business with you!...
Veronica McAlpline
Very helpful. Made to feel very welcome the standard of vehicles first class...
Elizabeth & Mark
Thankyou so much for all you have done for me to have a smooth changeover to a WAV, the advice you gave was exceptional. I will be forever grateful. I will definitely be recommending you to all my friends. Thankyou to all at McElmeels, special mention to Dessy and Eileen....
Steve Smithers
Hi, I’m just writing to tell how impressed I am with the controls you fitted to my Mitsubishi L200. From start to finish, everyone at McElmeels’ we’re friendly, helpful and utterly professional. The controls are superb. Very smooth and comfortable and perfectly set up for my individual needs. Thank you so much for such a great service! Best, Steve ...
Anisa Ibrahim
Just want to say a big thank you to everyone that has been involved in helping me to get my first Motability WAV. I am delighted with the service I have received and with the vehicle itself. Hopefully this will now give me even more independence and I would highly recommend your company it to anyone thinking of going on the Motability scheme. Also Thank you to Sean for doing the hand...
Ann
Dear Nadine, Many thanks for all your help. The car will make such a difference to Gwen and Harold and I couldn't have managed this without you. Thanks Ann...
Denise Reid & Family
To Eileen, I would like to thank you all for the lovely service you have given to mw and my family. Everyone has been very kind.Wishing you all the very best,...
Tina, Nathaniel Syme & rest of family
I can't thank you enough for how much you have helped me and our family in getting us our Wheelchair Accessible Vehicle. So a BIG THANKS goes to you....
Brendan Carroll & Family
To Nadine, Roisin and all the Staff at McElmeels,For all your help and assistance in helping us to obtain our Wheelchair Accessible Vehicle your guidance was greatly appreciated.Many Thanks,...
Gerry & Christine Belle
Easter Greetings and much thanks for all your support and assistance in helping us get our vehicle on time, we really do appreciate all your efforts on our behalf. Please accept the little tokens of our thanks. We can't wait to get out and about...look out Belfast here we come! Have a nice Easter break and thanks again, we can't put into words how much your help and assistance helped over th...
The Quigg Family
Noleen, we appreciate all you have done for us over the past four weeks. Thanks for everything....
Natasha & Geraldine Graham
Roisin & Staff, Natasha and myself would just like to say a big thank you in helping us get our new car, we really appreciate everything you done for us and we will have so many happy times travelling in it so many thanks....
Gail Rogers
To all the staff at McElmeels, a big thank you. These words are sincere because without you all I would not be driving my brand new wheelchair adapted vehicle....
Colette Robb
To Desmond, Thankyou for all your help and advice when I was choosing a new car. My life has changed so much. I can come and go when I please and don't rely on anybody. I have my life back....
Norman Pollock
I must commend the staff at McElmeel Mobility for a “Hassle Free” experience buying a WAV (wheelchair accessible vehicle). On my way, I phoned to get directions a few times and the girl was most helpful taking time to help me.On arrival, I was warmly greeted and offered tea/coffee/refreshments. The salesman was most helpful explaining everything and showed a variety of vehicles, asking...
Bridie & Gerry Davey
To Roisin, Many Thanks for all your hard work in getting us our WAV in such an efficient manner. We really appreciate all the trouble you took....
Stella and Fiachra Maguire
To all the staff at McElmeels, Fiachra and I want to thank you all very much for sorting out everything for us to get our new Ford Fortitude Van. We're over the moon at how quickly you managed to get it all sorted for us, especially as Christmas is just around the corner too!! Best of luck to you all as you go forward- especially Anton- massive thankyou to you!!...
Tony & Celia McCauley
Hi Aimee,I would like to thank you for all the help you have provided with Ethan's new car. It was dropped off earlier today and looks amazing. In comparison to the last company we ordered through you have been outstanding. Great communication all the way has kept us from having to chase things up. I have posted a review on the motability forum and will post it on Facebook later.&n...
Lynne & Peter Casey
Dear Roisin Just a quick note to say how pleased we are with the car. It took a time to adjust to the wheelchair fixtures but I am getting quicker . Peter feels safe travelling and the drive is so much better than the Caddy. I appreciate it is so much smoother and not as rattley Many thank for your help and the patience of the rest of your team. We definitely made the right decision in c...
Billy, Sarah & Joseph Atherton
Good morning Roisin it’s Billy Atherton Joseph’s Dad. Would like to say thank you for all your help and support whilst getting and sorting out the Ford mobility Vehicle. It’s brilliant we are made up with it . Would also like to say that the delivery driver was a really nice and well mannered man and went through everything again with us and was very helpful ....
Linda & Marc Murphy
We have had many cars on the Motability Scheme through the years but your company is simply the best, better than all the rest!!!...
Mr E, Malvern
I have used a heavy duty Tramper all-terrain mobility scooter (buggy) for just over 20 years, and have always transported it on a custom made trailer when taking it away from home for holidays and day visits. Over the past year, I became increasingly unable to man-handle the trailer, and started looking for a wheelchair accessible vehicle that would enable me to safely drive my buggy in and out ou...
Maxine Gardner
Would like to say thank you for delivery of our wav. Highly recommend. From start to finish communication have been brilliant. Being the first time ordering a wav we were unsure how the process worked, but you made it very easy. Would like to say thank you to Aaron who delivered the wav. Very Covid aware. He arrived cleaned the vehicle inside and then proceeded to show us how everything worked. No...
Lynsey Beth Wilkinson
Last year we ordered our WAV from McElmeel the rep that came out was fantastic he was friendly professional and very easy to talk to explaining everything we needed to know and helped compare different vehicles. From the off McElmeel stood out from other companies for us with no hard sale or constant hounding. The whole team and everyone we have dealt with made the whole experience enjoyable and w...
Stephen McKillop
Small family business, very friendly staff, from our demo with Eddie to dealing with Mary on the admin side, the whole process of getting our first WAV was great. Even though we were in a lockdown, nothing was too much hassle, test drive the van as long as you want they said, make sure it’s the one for your needs. The Transit Connect was ideal except my wife got a sore neck trying to see out...
Paula Power
This is the first time we've had dealings with McEmeels Mobility, and I have to say I was mighty impressed with the professional team they have, everyone was very pleasant, got the messages passed through to the correct staff member. Everything was done for us in getting our new vehicle, a special mention to Nadine who brought the vehicle to our home, giving an expert demonstration, nothing was a ...
Christine Walker
We got our first ever WAV this week. Didn’t have the first clue what we were looking for but no worrys from start to finish McElmeels were so helpful and very knowledgeable everyone is so friendly and goes above and beyond this WAV has really changed our lives. thankyou so much Eileen, Caitlin and Linda. And massive thanks to the wee gem that is Nadine you went above and beyond for us and we...
Lorraine McConnell
We have just changed over our wav after 7 years and the service we have had has been outstanding, knew we would go back for our new one.The staff are incredibly friendly and helpful and you are kept up to date throughout the whole process.From Nadine who came out and let us test drive several models we were able to specify what we now need for our disabled son it was so easy and enjoyable.Also Eil...
Ann and Richard Cole
My wife and I took delivery of our sons Motability car today. A lovely silver Ford Tourneo Courierand Simon loved it . He can’t wait for this pandemic and consequence lock down to get lifted.The handover was straight forward and Benjamin who delivered it was very efficient and thorough. He explained every detail from servicing to the rear ramp and on to the security straps to make sure we al...
Alison Owen
After 2 generations of VW WAV loyalty we decided to look around for our daughter’s next WAV . With 3 times the spec for 1/3rd of the down payment , the Ford Family Custom from McElmeel was a no brainier: a dropped floor, meaning a really easy rear ramp with no need for winching; perfect wheelchair in the middle of 2 back seats for Seren to sit between her sisters and stop any bickering ; l...
Michael and Sarah Douglas
Hi Mary, Just to let you know the handover with the new car went very well. Ben was very mannerly and provided all of the appropriate information. We are very happy with the WAV and we know it will make life easier. The whole process from order to delivery was very smooth, regardless of all of the miles between us! You have kept us regularly updated and you all ha...
Richard Keen
Hi Mary We are loving the new WAV that we received on Monday from yourselves. I would like to say how much a pleasure it has been dealing with McElmeel from Eddie’s demonstration right through to dealing with yourself and the collection of the WAV from Ben. I will definitely be using McElmeel again in 5 years to get another WAV for our daughter Rebecca as the service and build quality is ...
Kelly Paton
We've just had our new WAV vehicle delivered this week for my daughter Abby, unfortunately I don't have a Facebook account to be able to leave a review but I couldn't go without thanking McElmeels for all your help. The initial demo with Nadine was so hassle free to organise, she was so friendly and informative as and we knew straight away it was the right vehicle for us. The ordering proce...
Lorraine & Ian Spark
To you all at McElmeel.A very big thankyou to you all for the adaptation of our Ford Transit Custom. Looking forward to getting out and about and more independence and quality of life. I would like to mention all the people we dealt with throughout this process, Eddie the rep, Mary who kept us updated, Aaron for delivering the car to us and not forget all the lads in the workshop, all very pr...
James Henderson
McElmeel is the best WAV supplier I have ever had the pleasure of working with choosing my WAV to delivery and beyond. Why can I say this, well, I had contacted other WAV specialist suppliers prior to McElmeel, who did nothing but mess me about with false promises and a great lack of customer service. Then I contacted McElmeel, and as soon as I spoke to Roisin on the other end of the p...
Tom Ridley
Dear McElmeel'sThis is just a quick thank you for providing 5* service from the home demonstration carried out by Sean to delivery, office staff dealing with enquiries and concerns to problems that have arisen with my vehicle.Please accept this small token of thanks that maybe you could put somewhere in the office.I saw this and just couldn't resist due to my wicked sense of humour and being half ...
Will & Dawn Benson
From the very first contact with McElmeel Motability Services right through to the delivery of our new WAV, our dealings with this family run firm have been outstanding. From sales, office support and delivery handover everyone has been professional, efficient, courteous and friendly and have always been keen to keep us up-to-date with developments during the whole process. Our disabled son knew e...
Peter Kay
Hi Roisin, Thank you for sending your Management Dealer letter. We were so pleased we contacted McElmeel when we decided to get a WAV for our disabled son under the Motability Scheme. As you know this was the first time we sought a vehicle under this scheme and were not sure what was involved and what we had to do.From the outset we received a very friendly response to our enquiry and was given ...
The Bell Family
I wanted to thank you for the wonderful service we received from McElmeel mobility services whilst we were ordering our new WAV. Of all the times to order a new vehicle we did it in the middle of a pandemic but the help and advice we received was fantastic! Terry and Eddie gave us really friendly thorough ‘covid safe’ demonstrations. They also offered us some good advice based ...
Tim Gough
Following our recent delivery of our new WAV , Ford Tourneo Custom, I would just like to provide feedback on my experience with McElmeel. I’ve found everyone extremely helpful and a pleasure to deal with, from Roisin who dealt with my initial enquiry, Anton who drove all the way from Armagh to demonstrate the vehicle and Mary who has followed my order all the way through and has kept me in...
Sofie Boddy
We couldn’t fault the service we received - it’s the first WAV we’ve had as a family, and they were so helpful in supporting us to choose the right vehicle. I was nervous about dealing with a company so far away, but everything was faultless - from the demonstration vehicle right through to the delivery. We even got our van months before we were expecting it! I have every confide...
Sarah Lowe
Dear Conor,Just wanted to say thank you for speaking with us at the Motability show here in Manchester today. You were the only one who was able to tell us about adaptations suitable for my daughter Rachael, there was no one else as knowledgable as you. You reassured Rachael that she would be able to drive! Thank you, you've made such a difference to us.With best wishesSarah...
Adelaide Johnston
To everyone at McElmeel's, many thanks for fitting the hoist to our car and a special thanks to John who collected and delivered the car, and for giving us tuition on using the hoist - he was most patient!...
Colleen O'C
Thank you for making my driving a lot more pain free, the electric seat benefits me hugely....
Natasha and Geraldine Graham
We want to say a huge thank you to McElmeel's for getting us the car that was most suitable to our needs. Without you we wouldn't have known where to start. Please keep up the good work....
Alison Brady
I've been in and out of hospital and they have just been great. They took care of everything. They were going above and beyond her job and I would've been lost without them. I would recommend them to anyone....
Sinead Hogan
McElmeel’s service is second to none. They are a fantastic company because they are just so personal. Their attention to detail is exceptional. I made a few visits and was constantly emailing back and forth as well as I wanted everything to be right with our Vauxhall Vivaro and nothing was too much trouble for them. They were extremely thorough....