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Testimonials at McElmeel

Facebook reviews for Mobility Services
  • To Eileen,
    Thank you very much for all your help in sorting our new vehicle. Throughout the whole process you were the only person who did what they said they would do and rang me when you said you were going to.
    Best Wishes

    Lorraine Baker

  • "To change is to live and to change often is to seek perfection" and so it is with McElmeel Mobility Services design engineering department. They appear to continually evaluate their product offerings where they modify and improve aspects of their products, thus enhancing the travel experience for the most vulnerable people in society (full time wheelchair users). Their latest modification i.e. clamping device on the rear ramp for their wheelchair accessible vehicle has made for a quieter and sturdier ride for the passenger.

    Brian Rogers

  • Can I just say I'm so glad I did my research and found McElmeel's. Not only have you helped with everything but Sean yesterday made my Mum and myself feel completely at ease and answered all our questions.

    My Mum loved the car, so it is safe to say we;re definitely going ahead. She was so comfortable and wasn't holding on for dear life despite me having not driven an automatic in over 10 years.
    Thank you so much.

    Yours sincerely

    Rita Deeming

  • Thank you so much to you all for our Car. Thank you Eileen for all your help and efficiency. Also thank you Sean for traveling to Wigan to bring us our Car. It's made taking My Husband out so much easier and he's in no pain when transferring from his chair. Thank you again from the bottom of our heart. X

    Sharon Wilson

  • McElmeels done a brilliant job fitting hoist to my Kuga, very professional and helpful people. Credit where it is due, you done a great job and I am very pleased with the quality of the workmanship and the way I was treated will definitely be coming back for future adaptations

    Peter Trimmer

  • Anton the guy that we were dealing with, was the nicest and most helpful person, nothing was too much for him. He went out of his way to help us and was so professional doing his job. Brilliant service. Thank you

    Geraldine Cooney

  • Absolutely fantastic service. Very friendly staff. Innovative design which captured exactly what I was looking for in the adaptation to my vehicle!! I will be back!! Thanks again!! It was exciting doing business with you!

    Karen French

  • Very helpful. Made to feel very welcome the standard of vehicles first class

    Veronica McAlpline

  • Thankyou so much for all you have done for me to have a smooth changeover to a WAV, the advice you gave was exceptional. I will be forever grateful. I will definitely be recommending you to all my friends. Thankyou to all at McElmeels, special mention to Dessy and Eileen.

    Elizabeth & Mark

  • Hi, I’m just writing to tell how impressed I am with the controls you fitted to my Mitsubishi L200. From start to finish, everyone at McElmeels’ we’re friendly, helpful and utterly professional. The controls are superb. Very smooth and comfortable and perfectly set up for my individual needs. Thank you so much for such a great service! Best, Steve

    Steve Smithers

  • Just want to say a big thank you to everyone that has been involved in helping me to get my first Motability WAV.  I am delighted with the service I have received and with the vehicle itself.  Hopefully this will now give me even more independence and I would highly recommend your company it to anyone thinking of going on the Motability scheme. Also Thank you to Sean for doing the handover in a very polite and professional way.

    Anisa Ibrahim

  • Dear Nadine, 
    Many thanks for all your help. The car will make such a difference to Gwen and Harold and I couldn't have managed this without you.
    Thanks Ann


  • To Eileen, 
    I would like to thank you all for the lovely service you have given to mw and my family. Everyone has been very kind.
    Wishing you all the very best,

    Denise Reid & Family

  • I can't thank you enough for how much you have helped me and our family in getting us our Wheelchair Accessible Vehicle. So a BIG THANKS goes to you.

    Tina, Nathaniel Syme & rest of family

  • To Nadine, Roisin and all the Staff at McElmeels,
    For all your help and assistance in helping us to obtain our Wheelchair Accessible Vehicle your guidance was greatly appreciated.
    Many Thanks,

    Brendan Carroll & Family

  • Easter Greetings  and much thanks for all your support and assistance in helping us get our vehicle on time, we really do appreciate all your efforts on our behalf. Please accept the little tokens of our thanks. We can't wait to get out and about...look out Belfast here we come! Have a nice Easter break and thanks again, we can't put into words how much your help and assistance helped over the past weeks.

    Gerry & Christine Belle

  • Noleen, we appreciate all you have done for us over the past four weeks. Thanks for everything.

    The Quigg Family

  • Roisin & Staff, 

    Natasha and myself would just like to say a big thank you in helping us get our new car, we really appreciate everything you done for us and we will have so many happy times travelling in it so many thanks.

    Natasha & Geraldine Graham

  • To all the staff at McElmeels, a big thank you. These words are sincere because without you all I would not be driving my brand new wheelchair adapted vehicle.

    Gail Rogers

  • To Desmond, 

    Thankyou for all your help and advice when I was choosing a new car. My life has changed so much. I can come and go when I please and don't rely on anybody. I have my life back.

    Colette Robb

  • I must commend the staff at McElmeel Mobility for a “Hassle Free” experience buying a WAV (wheelchair accessible vehicle). On my way, I phoned to get directions a few times and the girl was most helpful taking time to help me.
    On arrival, I was warmly greeted and offered tea/coffee/refreshments. The salesman was most helpful explaining everything and showed a variety of vehicles, asking what my  usage requirements were. This made picking the WAV a lot more simple. A couple of days later, the WAV was driven 80 miles to my home for approval by my wife.

    Great care and emphasis was placed on safety when loading the power chair, using the winch, wheel restraints. Tips on driving were also given during our trial drive. Having agreed to purchase this WAV, help was given on sorting out Road Tax, Insurance, and MOT appointment. When the WAV was delivered, my contract hire car was taken away to be returned to Motability. Having not had any communication from Motability about my “good condition bonus”, I phoned them and was informed no bonus would be payable as there were several areas of damage and had worn tyres. I knew this not to be the case as the driver returning the car remarked on the good condition of the car.

    Also the car was serviced about six weeks previously and had new tyres fitted so I could not accept the fact there were six areas of damage and with worn tyres. I reported these facts to McElmeel’s who took up my appeal with Motability who came back to me a couple of weeks later to say there was a mix up with car reports paper work and that the "good condition bonus" would be paid.


    Norman Pollock

  • To Roisin, 

    Many Thanks for all your hard work in getting us our WAV in such an efficient manner. We really appreciate all the trouble you took.

    Bridie & Gerry Davey

  • To all the staff at McElmeels, 

    Fiachra and I want to thank you all very much for sorting out everything for us to get our new Ford Fortitude Van. We're over the moon at how quickly you managed to get it all sorted for us, especially as Christmas is just around the corner too!! Best of luck to you all as you go forward- especially Anton- massive thankyou to you!!

    Stella and Fiachra Maguire

  • Hi Aimee,
    I would like to thank you for all the help you have provided with Ethan's new car. It was dropped off earlier today and looks amazing. 

    In comparison to the last company we ordered through you have been outstanding. Great communication all the way has kept us from having to chase things up. 

    I have posted a review on the motability forum and will post it on Facebook later. 

    A big thanks from 

    Tony and celia 

    Tony & Celia McCauley

  • I just wanted to give some feedback on Sean coming out last week. 

    He was fantastic and put Emily at complete ease, even putting on little mix when we did our test drive. My mother in law was staying For the week and she often comes out with me, she struggles with her mobility so he even made sure she felt comfortable. Absolutely amazing customer service. 

    Please can you pass on my feedback to him and his seniors as I feel he deserves the recognition.

    Nickie Milner

  • Dear Roisin

    Just a quick note to say how pleased we are with the car. 

    It took a time to adjust to the wheelchair fixtures but I am getting quicker . Peter feels safe travelling and the drive is so much better than the Caddy.

    I appreciate it is so much smoother and not as rattley

    Many thank for your help and the patience of the rest of your team. We definitely made the right decision in choosing  your wheelchair accessible vehicle for us and the Ford was the right car for us.

    Many thanks to the team and stay safe!!!!! 

    Kind Regards

    Lynne and Peter Casey 

    Lynne & Peter Casey

  • Good morning Roisin it’s Billy Atherton Joseph’s Dad. 

    Would like to say thank you for all your help and  support whilst getting and sorting out the Ford mobility Vehicle. It’s brilliant we are made up with it . 

    Would also like to say that the delivery driver was a really nice and well mannered man and went through everything again with us and was very helpful . 

    Again thank you and hopefully we can see you in about 5 years when he’s due a new one. 


    Billy , Sarah and Joseph Atherton 

    Billy, Sarah & Joseph Atherton

  • We have had many cars on the Motability Scheme through the years but your company is simply the best, better than all the rest!!!

    Linda & Marc Murphy

  • Dear Conor,
    Just wanted to say thank you for speaking with us at the Motability show here in Manchester today. You were the only one who was able to tell us about adaptations suitable for my daughter Rachael, there was no one else as knowledgable as you. You reassured Rachael that she would be able to drive! Thank you, you've made such a difference to us.
    With best wishes

    Sarah Lowe

  • To everyone at McElmeel's, many thanks for fitting the hoist to our car and a special thanks to John who collected and delivered the car, and for giving us tuition on using the hoist - he was most patient!

    Adelaide Johnston

  • Thank you for making my driving a lot more pain free, the electric seat benefits me hugely.

    Colleen O'C

  • We want to say a huge thank you to McElmeel's for getting us the car that was most suitable to our needs. Without you we wouldn't have known where to start. Please keep up the good work.

    Natasha and Geraldine Graham

  • I’ve been in and out of hospital and they have just been great. They took care of everything. They were going above and beyond her job and I would’ve been lost without them. I would recommend them to anyone.

    Alison Brady

  • McElmeel’s service is second to none. They are a fantastic company because they are just so personal. Their attention to detail is exceptional. I made a few visits and was constantly emailing back and forth as well as I wanted everything to be right with our Vauxhall Vivaro and nothing was too much trouble for them. They were extremely thorough.

    Sinead Hogan

Contact McElmeel Mobility

  • (028) 3752 5333
  • McElmeel Mobility Group
    15 Ballyscandal Road
    Northern Ireland
    BT61 8BL