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Job Vacancy - Office Administrator

About Us:

McElmeel Mobility Services are a Market Leader in adaptation, conversion and supply of vehicles for disabled drivers and passengers. Based three miles outside the City of Armagh, we supply converted and adapted vehicles across Ireland and the UK.  Established in 1950 and the oldest converter in our industry, McElmeel Mobility is a third generation Family run business, built upon our core values of innovation and excellent customer service.

The Role:

The Office Administrator will be responsible for arranging customer appointments, dealing with telephone calls, posting, managing diaries and maintaining customer records.  The successful candidate will support the Adaptations Department to provide exemplary customer service.


·        Liaise with customers to arrange suitable appointments,
·        Liaise with dealerships to arrange collection of vehicles,
·        Responsible for updating diaries to ensure collection / delivery of vehicles to and from dealerships,
·        Liaise with dealerships to confirm all relevant paperwork (C11's) have been received and are in place prior to booking vehicles in for adaptation installation,
·        Liaise with Stores Department to ensure required parts are ordered  and onsite prior to the installation of adaptations, 
·         Document all calls and correspondence with customers on our CRM system (ACT)
·        Update and maintain customer records in accordance with McElmeel standards and current data protection legislation,
·        Ensure completion of VAT exemption forms and liaise with Accounts Department reference payments etc,
·        Liaise with Stores Department when a vehicle arrives onsite to ensure vehicle check in and complete all relevant paperwork,
·        Create jobs card, ensuring C11 has been added if applicable,
·        Carry out other duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery.

The Ideal Candidate:

The ideal candidate should have administration experience or experience working in a busy office environment.  You will need to have excellent verbal and written communication skills, excellent attention to detail and ability to multitask and prioritise workload.  Full training will be provided.

Essential Qualities:

·      An excellent administrator proficient in Microsoft Office Suite, Microsoft 365.
·      2+ years experience working in a busy office environment / administrative role.
·      Excellent verbal and written communication skills.
·      Ability to work independently & as part of a team.
·      Ability to work in a fast paced environment.

·      Offer excellent customer service.
·      A great work ethic, with a positive can-do attitude
·      Excellent attention to detail
·      Ability to follow instructions and execute effectively.

Please contact McElmeel Mobility Services Ltd for an application form on 02837525333 ext. 215 or email your CV to  Closing Date is Wednesday 12th May 2021 at 5.00pm.

McElmeel Mobility Services Ltd is an equal opportunities employer and welcomes applicants from all sections of the community

*Offer of employment is subject to successful completion of 6 months probationary period*

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