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Customer Reviews

McElmeel Mobility Services Google Reviews 4.9 / 5
McElmeel Mobility Services Facebook Reviews 5 / 5
Sofie Boddy
We couldn’t fault the service we received - it’s the first WAV we’ve had as a family, and they were so helpful in supporting us to choose the right vehicle. I was nervous about dealing with a company so far away, but everything was faultless - from the demonstration vehicle right through to the delivery. We even got our van months before we were expecting it! I have every confidence that any questions of issues I have in the future will be resolved quickly and easily. It’s been a real pleasure - and I never thought I’d say that, given the hassle we’ve had getting vehicles from other dealerships. Five star service from beginning to end.
Tim Gough

Following our recent delivery of our new WAV , Ford Tourneo Custom, I would just like to provide feedback on my experience with McElmeel.

I’ve found everyone extremely helpful and a pleasure to deal with, from Roisin who dealt with my initial enquiry, Anton who drove all the way from Armagh to demonstrate the vehicle and Mary who has followed my order all the way through and has kept me informed at every step of the way . She has always been happy to take my calls and resolve any issues or questions I have had . I feel I have received a very personal service.

The car was delivered within expected timescale by Aaron who arrived promptly and gave us a handover and it was identified there were some missing restraints. He contacted the office and subsequently John came the following week to fit them . A further couple of issues have been identified following John‘s visit and McElmeel have arranged for these to be dealt with very promptly . Nothing has been too much trouble and they have bent over backwards to ensure the vehicle is suitable for my needs and most importantly, that I’m happy with it .

I’ve had several Motability cars over the years but this company has by far offered me the best service. Everyone we have met from the company has been really friendly and eager to ensure that I’m happy with everything and they are willing to quickly make any alterations or adjustments to make the vehicle completely suited to my needs . They’ve taken time with me and have explained everything and it’s been an absolute pleasure to deal with a company who puts customer service at the forefront and whose staff clearly take a pride in their work. That is EXTREMELY rare to find these days and is most likely because this is a family run business who thrive on their good reputation to get business especially important as they are not on the mainland and it’s clear they actually care about their customers. They also realise that reputation is everything and is hard earned and has to be kept up. Many companies can make a sale but a company is only really judged by how  it deals with problems and complaints and so far McElmeel has been faultless in this regard . In fact I have no complaints and would have no difficulty in recommending them to others.


Tim Gough 

The Bell Family

I wanted to thank you for the wonderful service we received from McElmeel mobility services whilst we were ordering our new WAV.

Of all the times to order a new vehicle we did it in the middle of a pandemic but the help and advice we received was fantastic!

Terry and Eddie gave us really  friendly thorough ‘covid safe’ demonstrations. They also offered us some good advice based on their comprehensive knowledge of the vehicles and the needs of our family.

Mary, you were amazing keeping us informed throughout the whole process and being such a lovely positive and friendly voice to hear at a time when I needed it most.

When Ben delivered the vehicle he was extremely polite and informative about how the vehicle worked and answered many of our daft questions!

The whole process was stress free and I would definitely use McElmeel again in the future.

Many thanks from

Helen, Jason, Sophie and Archie 

Peter Kay

Hi Roisin,

Thank you for sending your Management Dealer letter.

We were so pleased we contacted McElmeel when we decided to get a WAV for our disabled son under the Motability Scheme. As you know this was the first time we sought a vehicle under this scheme and were not sure what was involved and what we had to do.From the outset we received a very friendly response to our enquiry and was given information as to the procedure in a warm and kindly way. Then you Roisin was allocated to us as our advisor. Once we decided to go ahead you made everything simple and straightforward and you guided us and advised us throughout our journey.You quickly arranged for a demonstration visit by one of your representatives who went through all aspects of the vehicle in great detail and took us for a test drive.If we had a problem or if needing advice a quick call to yourself or one of your colleagues put our mind at rest. Customer service was excellent and throughout the period you kept us informed as to how things were progressing.

Our WAV has now been delivered and our son and ourselves are absolutely delighted.For anyone needing a WAV we highly recommend McElmeel without any reservation. Thank you Roisin.

Best Wishes,

Will & Dawn Benson

From the very first contact with McElmeel Motability Services right through to the delivery of our new WAV, our dealings with this family run firm have been outstanding. From sales, office support and delivery handover everyone has been professional, efficient, courteous and friendly and have always been keen to keep us up-to-date with developments during the whole process. Our disabled son knew exactly what type of vehicle he wanted and what adaptions he needed and everyone involved from McElmeels patiently listened and then made it happen - he was grinning from ear to ear when it drove up the drive and he now spends a lot of his time just sitting in it! Once again, thank you to everyone at McElmeels for making a young man very happy. We have no hesitation in recommending McElmeels in the highest possible terms.


Will & Dawn Benson

Tom Ridley
Dear McElmeel's
This is just a quick thank you for providing 5* service from the home demonstration carried out by Sean to delivery, office staff dealing with enquiries and concerns to problems that have arisen with my vehicle.
Please accept this small token of thanks that maybe you could put somewhere in the office.
I saw this and just couldn't resist due to my wicked sense of humour and being half Irish on my mothers side, it felt appropriate that I bought this and sent it to yourselves.
Again, many thanks for a wonderful service to date which I very much appreciate.
Heartfelt regards Tom
James Henderson

McElmeel is the best WAV supplier I have ever had the pleasure of working with choosing my WAV to delivery and beyond.  Why can I say this, well, I had contacted other WAV specialist suppliers prior to McElmeel, who did nothing but mess me about with false promises and a great lack of customer service.  Then I contacted McElmeel, and as soon as I spoke to Roisin on the other end of the phone, I was completely at ease and had a feeling that McElmeel was the supplier I should have First contacted.  I arranged a test drive very easily and Sean who came was extremely personable, caring and informative.  I had a great test drive, and even showed Sean a historic Palace on the test drive route I took.  When we returned from the test drive Sean from McElmeel made sure my scooter would fit in the WAV and showed me the ins and outs of how to load and secure my scooter and gave me a full tour of all the benefits of the vehicle.  Sean was very thorough, which was very reassuring for me, and sealed the deal that I was going to choose McElmeel to supply my WAV.

From that day forward McElmeel representative Roisin Hagan took me through every step of the application process and kept me updated with emails and phone calls on a regular basis.  Roisin and my wife and I had a great repour, and although we had a lot of laughs, Roisin was very professional and empathetic to my mobility needs.

The delivery date finally came, I only say finally came due to the Covid restrictions, but the delivery driver Eugene was great, and he gave me a full tour of my new WAV, while splitting our sides with our matching humour, but he was very professional, and the tour was thorough.

I know that I can call McElmeel any time, no matter what the question is, or fault, if one comes up, because I feel like I have become an extended member of the McElmeel family, and I cannot recommend McElmeel any higher to whoever reads this.

5⭐⭐⭐⭐⭐ all the way!

Kind Regards


Lorraine & Ian Spark
To you all at McElmeel.
A very big thankyou to you all for the adaptation of our Ford Transit Custom. Looking forward to getting out and about and more independence and quality of life. 
I would like to mention all the people we dealt with throughout this process, Eddie the rep, Mary who kept us updated, Aaron for delivering the car to us and not forget all the lads in the workshop, all very professional. We will certainly recommend you to others.
Many thanks again
Lorraine & Ian Spark
Look after yourselves and keep safe.
Kelly Paton

We've just had our new WAV vehicle delivered this week for my daughter Abby, unfortunately I don't have a Facebook account to be able to leave a review but I couldn't go without thanking McElmeels for all your help. 

The initial demo with Nadine was so hassle free to organise, she was so friendly and informative as and we knew straight away it was the right vehicle for us. The ordering process again was very straight forward and the staff at McElmeels were frequently in touch up until delivery day. Our van was delivered to us by Aaron, what a friendly guy! He talked me through every inch of the van and made sure I was happy with everything before he left. 

I really couldn't recommend McElmeels enough. This vehicle will make a massive difference to what we can do together as a family....thank you!
Richard Keen

Hi Mary

We are loving the new WAV that we received on Monday from yourselves.

I would like to say how much a pleasure it has been dealing with McElmeel from Eddie’s demonstration right through to dealing with yourself and the collection of the WAV from Ben.

I will definitely be using McElmeel again in 5 years to get another WAV for our daughter Rebecca as the service and build quality is first class.

Thanks again Mary for all your help throughout.

Kind Regards

Richard Keen

Michael and Sarah Douglas

Hi Mary, 

Just to let you know the handover with the new car went very well.  Ben was very mannerly and provided all of the appropriate information. 

We are very happy with the WAV and we know it will make life easier. 

The whole process from order to delivery was very smooth, regardless of all of the miles between us! 

You have kept us regularly updated and you all have been very friendly and helpful. 

We shall definitely recommend McElmeels! 

Thank you very much for your assistance throughout the past six months. 

Kind regards 

Michael and Sarah Douglas 

Alison Owen
After 2 generations of VW WAV loyalty 🤝 we decided to look around for our daughter’s next WAV 👩‍🦽. With 3 times the spec for 1/3rd of the down payment 💷 , the Ford Family Custom from McElmeel was a no brainier: a dropped floor, meaning a really easy rear ramp with no need for winching; perfect wheelchair in the middle of 2 back seats for Seren to sit between her sisters and stop any bickering 😂; loads of space for Seren’s extra specialist chairs and stuff; a double front passenger seat so no extra cost for extra passenger; privacy glass; heated everything; electric wing mirrors; plenty of usb points so no ‘I neeeeed to charge my phone’ fights; cup and bottle holders galore... And the outstanding customer service made the whole process of ordering really easy - from Eddie’s initial ‘ slot you in’ demo, to the full demo and paperwork sorting and final delivery from Aaron, everything was well managed, efficient and friendly. Any worries I had about ordering from a company based in N Ireland were soon dispelled. What a lovely team 💯% recommend.
Ann and Richard Cole
My wife and I took delivery of our sons Motability car today. A lovely silver Ford Tourneo Courier
and Simon loved it . He can’t wait for this pandemic and consequence lock down to get lifted.
The handover was straight forward and Benjamin who delivered it was very efficient and thorough. He explained every detail from servicing to the rear ramp and on to the security straps to make sure we all knew how to make Simons chair safe.
We were kept informed through the whole process by Mary McCann even telling us the time that the car would be delivered. The car arrived on time as planned and Mary even phoned us this afternoon to check that the hand over went ok.
We would highly recommend McElmeel to any one who is need of a Motability vehicle.
Once again all our thanks to Mary and all at McElmeel.
Ann & Richard Cole
Lorraine McConnell
We have just changed over our wav after 7 years and the service we have had has been outstanding, knew we would go back for our new one.
The staff are incredibly friendly and helpful and you are kept up to date throughout the whole process.
From Nadine who came out and let us test drive several models we were able to specify what we now need for our disabled son it was so easy and enjoyable.
Also Eileen and other members of staff were continually in contact which made it so straightforward. We are absolutely delighted with our new wav and look forward to many years of stress free motoring.
Highly recommended you visit McElmeels you will not be disappointed !!!!
Christine Walker
We got our first ever WAV this week. Didn’t have the first clue what we were looking for but no worrys from start to finish McElmeels were so helpful and very knowledgeable everyone is so friendly and goes above and beyond this WAV has really changed our lives. thankyou so much Eileen, Caitlin and Linda. And massive thanks to the wee gem that is Nadine 💎💎you went above and beyond for us and we are so grateful
Paula Power
This is the first time we've had dealings with McEmeels Mobility, and I have to say I was mighty impressed with the professional team they have, everyone was very pleasant, got the messages passed through to the correct staff member. Everything was done for us in getting our new vehicle, a special mention to Nadine who brought the vehicle to our home, giving an expert demonstration, nothing was a bother to her at all ,everything was explained in layman's terms, I can't Thank her enough for the service she supplied,
Brilliant company to deal with, getting 100% for us in making our lives much better on the roads ahead x
Stephen McKillop
Small family business, very friendly staff, from our demo with Eddie to dealing with Mary on the admin side, the whole process of getting our first WAV was great. Even though we were in a lockdown, nothing was too much hassle, test drive the van as long as you want they said, make sure it’s the one for your needs. The Transit Connect was ideal except my wife got a sore neck trying to see out, so we went for the bigger Transit Custom Family as this allowed my wife the best all round vision, the vehicle is more like a large car to drive than any van that I ever drove! We took delivery of the van from a lovely gentleman called Malachy, he cleaned all of the surfaces before coming to our door, again nothing was too much hassle, he took his time explaining everything we needed to know about the vehicle, then after a few days, we received a courtesy call to make sure everything was ok and if we needed any further assistance just ask. McElMeel has renewed our confidence in customer service, something other companies could learn from!
Lynsey Beth Wilkinson
Last year we ordered our WAV from McElmeel the rep that came out was fantastic he was friendly professional and very easy to talk to explaining everything we needed to know and helped compare different vehicles. From the off McElmeel stood out from other companies for us with no hard sale or constant hounding. The whole team and everyone we have dealt with made the whole experience enjoyable and worry free. Advice and support was always available! I would 100% recommend to anyone our vehicle is everything we wanted and more and made our family so happy thank you
Maxine Gardner
Would like to say thank you for delivery of our wav. Highly recommend. From start to finish communication have been brilliant. Being the first time ordering a wav we were unsure how the process worked, but you made it very easy. Would like to say thank you to Aaron who delivered the wav. Very Covid aware. He arrived cleaned the vehicle inside and then proceeded to show us how everything worked. Nothing was to much to ask. The build quality of the wav is lovely.
Thanks again. We look forward with continuing our communication with you over the next few years.
Mr E, Malvern

I have used a heavy duty Tramper all-terrain mobility scooter (buggy) for just over 20 years, and have always transported it on a custom made trailer when taking it away from home for holidays and day visits. Over the past year, I became increasingly unable to man-handle the trailer, and started looking for a wheelchair accessible vehicle that would enable me to safely drive my buggy in and out out the vehicle. The choice of vehicle was initially narrowed down because of the physical size and weight of my buggy, and the final choice was shortened to four vehicles from different suppliers. Each supplier offered a no-obligation home demonstration, and the clear choice in the end was the Ford Tourneo Custom conversion by McElmeel. Nothing was too much trouble for Eddie who came to demonstrate the vehicle. He was able to answer all of my questions - and many more that I hadn't even thought to ask ! Once I agreed on the conversion, everything went like clockwork. Bearing in mind that, at this time, we were in the middle of Brexit and the Covid pandemic, I expected a few "hiccups" - but everything progressed smoothly to the day we took delivery. 

I am delighted with my choice of vehicle, and its conversion has obviously been carried out by truly professional craftsmen. At each step of the way, I received help and advice from Mary - who kept me informed throughout. The customer service that I received from McElmeel has been exemplary, and is an example of how it should be done. I have no hesitation in recommending this company to others who are looking for an affordable quality wheelchair accessible vehicle.  Mr E, Malvern 
Linda & Marc Murphy
We have had many cars on the Motability Scheme through the years but your company is simply the best, better than all the rest!!!
Billy, Sarah & Joseph Atherton

Good morning Roisin it’s Billy Atherton Joseph’s Dad. 

Would like to say thank you for all your help and  support whilst getting and sorting out the Ford mobility Vehicle. It’s brilliant we are made up with it . 

Would also like to say that the delivery driver was a really nice and well mannered man and went through everything again with us and was very helpful . 

Again thank you and hopefully we can see you in about 5 years when he’s due a new one. 


Billy , Sarah and Joseph Atherton 

Lynne & Peter Casey

Dear Roisin

Just a quick note to say how pleased we are with the car. 

It took a time to adjust to the wheelchair fixtures but I am getting quicker . Peter feels safe travelling and the drive is so much better than the Caddy.

I appreciate it is so much smoother and not as rattley

Many thank for your help and the patience of the rest of your team. We definitely made the right decision in choosing  your wheelchair accessible vehicle for us and the Ford was the right car for us.

Many thanks to the team and stay safe!!!!! 

Kind Regards

Lynne and Peter Casey 

Tony & Celia McCauley

Hi Aimee,
I would like to thank you for all the help you have provided with Ethan's new car. It was dropped off earlier today and looks amazing. 

In comparison to the last company we ordered through you have been outstanding. Great communication all the way has kept us from having to chase things up. 

I have posted a review on the motability forum and will post it on Facebook later. 

A big thanks from 

Tony and celia 

Stella and Fiachra Maguire
To all the staff at McElmeels, 
Fiachra and I want to thank you all very much for sorting out everything for us to get our new Ford Fortitude Van. We're over the moon at how quickly you managed to get it all sorted for us, especially as Christmas is just around the corner too!! Best of luck to you all as you go forward- especially Anton- massive thankyou to you!!
Bridie & Gerry Davey
To Roisin, 
Many Thanks for all your hard work in getting us our WAV in such an efficient manner. We really appreciate all the trouble you took.
Norman Pollock
I must commend the staff at McElmeel Mobility for a “Hassle Free” experience buying a WAV (wheelchair accessible vehicle). On my way, I phoned to get directions a few times and the girl was most helpful taking time to help me.
On arrival, I was warmly greeted and offered tea/coffee/refreshments. The salesman was most helpful explaining everything and showed a variety of vehicles, asking what my  usage requirements were. This made picking the WAV a lot more simple. A couple of days later, the WAV was driven 80 miles to my home for approval by my wife.

Great care and emphasis was placed on safety when loading the power chair, using the winch, wheel restraints. Tips on driving were also given during our trial drive. Having agreed to purchase this WAV, help was given on sorting out Road Tax, Insurance, and MOT appointment. When the WAV was delivered, my contract hire car was taken away to be returned to Motability. Having not had any communication from Motability about my “good condition bonus”, I phoned them and was informed no bonus would be payable as there were several areas of damage and had worn tyres. I knew this not to be the case as the driver returning the car remarked on the good condition of the car.

Also the car was serviced about six weeks previously and had new tyres fitted so I could not accept the fact there were six areas of damage and with worn tyres. I reported these facts to McElmeel’s who took up my appeal with Motability who came back to me a couple of weeks later to say there was a mix up with car reports paper work and that the "good condition bonus" would be paid.

Colette Robb
To Desmond, 

Thankyou for all your help and advice when I was choosing a new car. My life has changed so much. I can come and go when I please and don't rely on anybody. I have my life back.
Gail Rogers
To all the staff at McElmeels, a big thank you. These words are sincere because without you all I would not be driving my brand new wheelchair adapted vehicle.
Natasha & Geraldine Graham
Roisin & Staff, 

Natasha and myself would just like to say a big thank you in helping us get our new car, we really appreciate everything you done for us and we will have so many happy times travelling in it so many thanks.
The Quigg Family
Noleen, we appreciate all you have done for us over the past four weeks. Thanks for everything.
Gerry & Christine Belle
Easter Greetings  and much thanks for all your support and assistance in helping us get our vehicle on time, we really do appreciate all your efforts on our behalf. Please accept the little tokens of our thanks. We can't wait to get out and about...look out Belfast here we come! Have a nice Easter break and thanks again, we can't put into words how much your help and assistance helped over the past weeks.
Brendan Carroll & Family
To Nadine, Roisin and all the Staff at McElmeels,
For all your help and assistance in helping us to obtain our Wheelchair Accessible Vehicle your guidance was greatly appreciated.
Many Thanks,
Tina, Nathaniel Syme & rest of family
I can't thank you enough for how much you have helped me and our family in getting us our Wheelchair Accessible Vehicle. So a BIG THANKS goes to you.
Denise Reid & Family
To Eileen, 
I would like to thank you all for the lovely service you have given to mw and my family. Everyone has been very kind.
Wishing you all the very best,
Dear Nadine, 
Many thanks for all your help. The car will make such a difference to Gwen and Harold and I couldn't have managed this without you.
Thanks Ann
Anisa Ibrahim

Just want to say a big thank you to everyone that has been involved in helping me to get my first Motability WAV.  I am delighted with the service I have received and with the vehicle itself.  Hopefully this will now give me even more independence and I would highly recommend your company it to anyone thinking of going on the Motability scheme. Also Thank you to Sean for doing the handover in a very polite and professional way.

Steve Smithers
Hi, I’m just writing to tell how impressed I am with the controls you fitted to my Mitsubishi L200. From start to finish, everyone at McElmeels’ we’re friendly, helpful and utterly professional. The controls are superb. Very smooth and comfortable and perfectly set up for my individual needs. Thank you so much for such a great service! Best, Steve
Elizabeth & Mark
Thankyou so much for all you have done for me to have a smooth changeover to a WAV, the advice you gave was exceptional. I will be forever grateful. I will definitely be recommending you to all my friends. Thankyou to all at McElmeels, special mention to Dessy and Eileen.
Veronica McAlpline
Very helpful. Made to feel very welcome the standard of vehicles first class
Karen French
Absolutely fantastic service. Very friendly staff. Innovative design which captured exactly what I was looking for in the adaptation to my vehicle!! I will be back!! Thanks again!! It was exciting doing business with you!
Geraldine Cooney
Anton the guy that we were dealing with, was the nicest and most helpful person, nothing was too much for him. He went out of his way to help us and was so professional doing his job. Brilliant service. Thank you
Peter Trimmer

McElmeels done a brilliant job fitting hoist to my Kuga, very professional and helpful people. Credit where it is due, you done a great job and I am very pleased with the quality of the workmanship and the way I was treated will definitely be coming back for future adaptations

Sharon Wilson

Thank you so much to you all for our Car. Thank you Eileen for all your help and efficiency. Also thank you Sean for traveling to Wigan to bring us our Car. It's made taking My Husband out so much easier and he's in no pain when transferring from his chair. Thank you again from the bottom of our heart. X

Rita Deeming
Can I just say I'm so glad I did my research and found McElmeel's. Not only have you helped with everything but Sean yesterday made my Mum and myself feel completely at ease and answered all our questions.

My Mum loved the car, so it is safe to say we;re definitely going ahead. She was so comfortable and wasn't holding on for dear life despite me having not driven an automatic in over 10 years.
Thank you so much.

Yours sincerely
Brian Rogers
"To change is to live and to change often is to seek perfection" and so it is with McElmeel Mobility Services design engineering department. They appear to continually evaluate their product offerings where they modify and improve aspects of their products, thus enhancing the travel experience for the most vulnerable people in society (full time wheelchair users). Their latest modification i.e. clamping device on the rear ramp for their wheelchair accessible vehicle has made for a quieter and sturdier ride for the passenger.
Lorraine Baker
To Eileen,
Thank you very much for all your help in sorting our new vehicle. Throughout the whole process you were the only person who did what they said they would do and rang me when you said you were going to.
Best Wishes
Sarah Lowe
Dear Conor,
Just wanted to say thank you for speaking with us at the Motability show here in Manchester today. You were the only one who was able to tell us about adaptations suitable for my daughter Rachael, there was no one else as knowledgable as you. You reassured Rachael that she would be able to drive! Thank you, you've made such a difference to us.
With best wishes
Adelaide Johnston
To everyone at McElmeel's, many thanks for fitting the hoist to our car and a special thanks to John who collected and delivered the car, and for giving us tuition on using the hoist - he was most patient!
Colleen O'C
Thank you for making my driving a lot more pain free, the electric seat benefits me hugely.
Natasha and Geraldine Graham
We want to say a huge thank you to McElmeel's for getting us the car that was most suitable to our needs. Without you we wouldn't have known where to start. Please keep up the good work.
Alison Brady
I've been in and out of hospital and they have just been great. They took care of everything. They were going above and beyond her job and I would've been lost without them. I would recommend them to anyone.
Sinead Hogan
McElmeel’s service is second to none. They are a fantastic company because they are just so personal. Their attention to detail is exceptional. I made a few visits and was constantly emailing back and forth as well as I wanted everything to be right with our Vauxhall Vivaro and nothing was too much trouble for them. They were extremely thorough.