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Job Vacancy - Pre/Post WAV Sales Administrator

   
                                               

About Us:

McElmeel Mobility Services are a Market Leader in adaptation, conversion and supply of vehicles for disabled drivers and passengers. Based three miles outside the City of Armagh, we supply converted and adapted vehicles across Ireland and the UK.  Established in 1950 and the oldest converter in our industry, McElmeel Mobility is a third generation Family run business, built upon our core values of innovation and excellent customer service.


The Role:

The Pre/Post WAV Sales Administrator will be responsible for qualifying new enquiries from UK and NI customers and arranging home demonstration appointments.  You will also arrange WAV service checks and repair calls for existing customers whilst ensuring all customer information is updated and maintained in accordance with McElmeel standards.  The successful candidate will support our Sales team, WAV Service Technicians and Drivers to provide exemplary customer service.


Responsibilities:

·        Manage Motability Dealer dashboard, including service and MOT,
·        Update vehicle stock sheets and files, ensure the appropriate department is aware of any MOT's due,
·        Scheduling WAV checks and repair calls for existing NI customers,
·        Liaise with Production Manager in relation to upcoming repairs, ensuring that correct parts are available for WAV Service Technicians to complete repairs,
·        Ensure the WAV Service Technician has a full  list of all repairs and WAV checks for the week ahead,
·        Liaise with other departments to promote excellent interdepartmental communication,
·        Arrange private and Proximo hires, this includes identifying suitable vehicle, arranging to have vehicle ready for hire, updating CRM system (ACT) if applicable and updating vehicle stock sheet,
·         The job role may include other reasonable duties and responsibilities commensurate with the post and the needs of the organisation in order to develop and maintain service delivery.

The Ideal Candidate:

The ideal candidate should have administration experience or experience working in a busy office environment.  You will need to have excellent communication skills, excellent attention to detail and ability to multitask and prioritise workload.  Full training will be provided.


Essential Qualities:
·      An excellent administrator proficient in Microsoft Office Suite, Microsoft 365.
·      2+ years experience working in a busy office / administrative role.
·      Excellent verbal and written communication skills.
·      Ability to multi-task and prioritise.
·      Offer excellent customer service.
·      A great work ethic, with a positive can-do attitude
·      Excellent attention to detail
·      Ability to follow instructions and execute effectively.


Please contact McElmeel Mobility Services Ltd for an application form on 02837525333 ext. 215 or email your CV to hr@mobility-services.com.  Closing Date is Wednesday 13th May 2021 at 5.00pm.

McElmeel Mobility Services Ltd is an equal opportunities employer and welcomes applicants from all sections of the community

*Offer of employment is subject to successful completion of 6 months probationary period*

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