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Customer Update

To our valued customers


As we are now aware, the impact of COVID-19 will be felt by us all for quite some time.


Government advice is constantly updating but it is fair to say that the key point remains the same; eliminate the risk of spreading the virus. Our priority is to protect the health and safety of our staff and our customers and play our part in trying to keep a sense of normality in a fragile world.


From our own support of our suppliers in their challenges, to the converting and adapting of vehicles and our commitment to keeping a service team on the road, we would like to reassure you that we are taking specific measures across the company to protect our staff and our customers to prevent the spread of Covid-19.


Onsite we have moved to a skeleton staff and have introduced measures to promote social distancing and hand washing, disinfecting the surfaces and contact points of our cars on their way into conversion and after they have been completed for delivery. We will follow any government guidelines that follow.


We have taken the decision to stop carrying out face to face assessments and demonstrations and apologise for any inconvenience felt. We appreciate that your vehicle is your lifeline and promise that when the time is right we will allocate extra resources to catching up on demonstrations.


Delivery drivers and our service team are still working and follow strict hygiene guidelines to protect you and themselves from the spread of the virus including maintaining distance and using appropriate antibacterial hand and surface cleaner.


We will be using a skeleton staff to answer calls regarding any aftersales/service requirements and hope to still be able to offer this service for as long as we are allowed. Please be patient as we are on limited staff to prevent the spread of the virus, we will respond to every enquiry.

 

Phone 02837 525 333

Email info@mobiliy-services.com

Facebook https://www.facebook.com/McElmeelMobilityServicesLimited

 

As a family business we genuinely appreciate your continued support and understanding at this time and are committed to continuing to deliver the excellent standards of customer we have set ourselves.

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